About Cielos Privacy Notice

This Privacy Notice details how Cielos collects and uses your personal information when you visit our website or use our mobile applications. It outlines what we do with your personal data and how we protect it, as well as your rights in relation to your personal data.

Our Identity

Cielos is the leading foodtech e-commerce platform for food and kitchen products. Our platform is comprised of our marketplace, which connects sellers and consumers; our logistics service, which enables the shipment and delivery of packages from sellers to consumers; our payment service, which facilitates transactions between platform participants in certain markets; and our community, a network of individuals with a common goal.

A member of the Cielos group of companies, Cielos Technologies NG being the ultimate holding company, runs this website and/or mobile application. Our website provides information on our subsidiaries.

Any personal information provided or collected by Cielos is managed by the subsidiary responsible for the website and/or mobile app.

The Data We Gather About You

Personal data refers to any information that can be used to identify a specific individual, either directly or indirectly. We collect your personal information in order to provide customized products and services, as well as to analyze and continuously improve our offerings. For marketing and data optimization purposes, we may collect, utilize, retain, and transfer different kinds of personal information. Google Digital Marketing is also used by Cielos to present tailored offers for certain products and services to our clients.

  1. When you register your personal information on our website and mobile platforms and transact with them, you provide us with your personal information.

The personal information we gather includes: The information you provide

We get and store information like your name, address, phone number, biometric information, shipping address, and financial information. These types of private information may include:

  1. Contact information (which includes your name, postal address, contact number, and email address);
  2. Demographic profile (including such things as your birth date, age or age range, and sexual preference),
  1. Online registration information (such as your password and other authentication information);
  2. Payment information (such as your credit or debit card information and billing information),
  3. Information given in an online survey questionnaire, like answers to customer satisfaction surveys or market research,
  1. Competition entries or submissions,
  2. In certain cases, your marketing preferences
  3. Information we automatically collect, generate, or obtain from third parties:

We automatically collect and retain information about your utilization of the Cielos marketplace, such as what you search for, what you look at, what you download, and what you buy. We may also obtain information about you from other parties, such as our carriers, payment service providers, merchants or brands, and advertising service providers.

These forms of personal data may pertain to your device (such as your computer, tablet, or mobile device), your utilization of our websites and apps (as well as specific third-party websites with

which we have collaborated), and/or your personal preferences, interests, or geographical position.

  1. Name and age (or estimated age range),
  2. Information regarding your device, system software, browser, and IP address,
  3. Unique identifiers affiliated with your device,
  4. Details of web pages that you have visited, products you have viewed online (including information about products you have searched for, viewed, purchased, or added to an online shopping cart),
  5. How much time you spend on certain areas of the website.
  6. Personal information in user-generated content, like blogs and social media posts;
  7. Social media user name or identifier; and
  8. The social media profile photo and other profile information, like the number of followers.

We make every effort to provide you with options regarding the Personal Information you submit to us. Where needed by law, you can indicate your consent for Cielos to use your Personal Data to offer you with a tailored experience/targeted advertising & content by checking the appropriate box(es) on the registration form or by answering the question(s) posed by Cielos personnel. If you decide you no longer want to benefit from this personalisation, you may opt-out or modify your settings at any time by cancelling your account or sending an email to nigeria.legal@cielos.ng. By clicking this link and following the steps, you can close your account. Once your account is cancelled, you will no longer have access to any items or services that were accessible through it.

Cookies along with other Identifiers

A cookie is a little text file that we may place on your computer, mobile phone, or tablet with your permission. Cookies enable us to differentiate you from other users of our website and mobile applications, enabling us to enhance your browsing experience. To learn more about cookies and how we use them, please see our Cookie Notice:

Utilization of Your Personal Information

We utilize your personal information to operate, provide, develop, and enhance the following products and services:

  1. Creating your account as a new customer.
  2. The handling and fulfillment of your orders.
  3. Relationship management with you
  4. Permitting participation in promotions, contests, and surveys.
  5. Increasing the quality of our website, applications, products, and services.
  6. Suggesting or promoting products or services that may be of interest to you.
  7. Allowing you access to certain products and services provided by our partners and vendors.
  8. Complying with our legal obligations, including identity verification when necessary .
  9. Detection of fraud

Legal justification for handling personal data

Your personal information will only be processed when we have a legal basis for doing so. The legal basis depends on the purposes for which we gathered and processed your personal information. Almost always, the legal justification will be one of the following:

  1. Consent: If you have given us permission to send you marketing materials, You may revoke your consent at any time, including by clicking the “unsubscribe” link at the bottom of any email marketing we send you.
  2. Our legitimate commercial interests: When it is required for us to understand our customers, advertise our services, and function efficiently, provided that we do so in a lawful manner that does not violate your privacy or other rights.
  3. Performance under Contract: This also applies if we are required to take actions prior to entering into a contract with you. For instance, if you have purchased a product from us and we need to use your contact information and payment information to fulfill your order and ship the product to you, we will do so with your consent.
  4. Compliance with the law: When we are subject to a legal duty and must use your personal information to comply with that requirement.

Sharing Your Personal Information

We may be required to disclose your personal information to third parties for the following reasons:

  1. Sale of products and services: In order to deliver items and services purchased from third parties on our marketplace, we may be obliged to share your personal information with such third parties.
  1. Dealing with third-party service providers: We engage third-party service providers to undertake specific tasks on our behalf. Examples include shipments, data analysis, assisting with marketing, payment processing, transmitting content, evaluating and managing credit risk, and providing customer service.
  2. Business Expansion; As we keep expanding our business, we may sell or acquire more businesses or services. Customer information may be transferred alongside other business assets in such acquisitions.
  3. Detecting fraudulent activities and inappropriate use: We disclose account and other personal information to other companies and organizations for the purposes of fraud prevention, credit risk reduction, and compliance with the law.

Third- Party Sharing

When we share your personal information with third parties;

  1. We require them to agree to use your information in accordance with the terms of this privacy notice, our privacy policy, and applicable law;
  2. We only authorize them to process your personal information for specified purposes and in accordance with Cielos guidelines. We prohibit our service providers from using your personal information for their own reasons.

International Payments

If the laws in force in your country permit it, we may transfer your personal information to locations abroad.Such transfers carry inherent hazards. In the event of foreign transfers of your personal information, we will implement the appropriate safeguards to ensure the same degree of protection as in the country of origin. We will continue to respect your legal rights in accordance with the terms of this privacy notice and local legislation.

Data Retention

We will take all reasonable measures to ensure that your personal information is processed for no longer than is required to fulfill the purposes outlined in this privacy notice. Your personal data can be retained in a form that facilitates identification for as long as:

  1. We have a continual rapport with you. This will allow us to enhance your experience with us and ensure that you receive messages from us.
  2. Your personal data is necessary for the purposes outlined in this privacy notice, and we have a legal basis for processing it.
  3. The terms of any relevant limitation period (i.e., any period during which a person could file a legal claim against us); and any applicable statute of limitations.

When there is no longer a legal, business, or consumer necessity for us to store personal data, we will actively evaluate it and delete it securely, or in some situations, anonymize it.

Data Security

We have implemented security measures to prevent the loss, misuse, unauthorized access, alteration, or disclosure of your personal information.

Additionally, we restrict access to your personal information to employees, agents, contractors, and other third parties with a business need to know. They are subject to a confidentiality obligation and will only process your personal information as per our instructions.

We have systems in place to handle any suspected breach of personal data, and we will notify you and any applicable regulator if a breach occurs where we are required to do so by law.

Your Legal Privileges

  1. It is essential that the personal information we maintain on you be accurate and up-to-date. Please keep us updated if your personal information changes during the course of our collaboration.
  2. In certain circumstances, you have the right to access, rectify, or delete your personal data; to object to or restrict processing of your personal data; to request that we transmit your personal data to a third party; and to unsubscribe from our email and newsletter communications.
  3. You can choose to close your account if you wish to permanently delete your data from our website and other applications. By selecting this link and following the steps, you can close your account. Once your account is terminated, you will no longer have access to any items or services that were accessible through it.
  4. We may deny your request if it is unjustified or if you have not provided the extra information required to validate your identity.

Data Controllers and Contact

If you have any questions or concerns about the Cielos Privacy Notice, are interested in further clarification on how we process your personal data, or wish to exercise your legal rights in relation to your personal data, please email nigeria.legal@cielos.ng to contact the Data Protection Officer.

We will investigate any complaint about the way we manage Personal Data and ensure that we respond to all substantiated complaints within prescribed timelines.

Related Procedures and Details

  1. Cookie Notification
  2. Terms